Mediation is a formal discussion in which involved parties are able to express their issues through a skilled mediator.

The mediation process is a structured programme to assist both parties in resolving conflict. The role of the mediator is to help those involved to clarify the issues and work toward a resolution suitable to both sides.

The mediator does not take sides, but acts to help each individual to develop a workable solution.

The aim of mediation is to:

• Provide a safe environment where each side can be heard
• Allow an open and frank discussion of the issues
• Allow for ownership of the issues
• Help both sides develop a positive action plan

Ensuring all parties contribute to the agreement will enhance the potential for a long-standing resolution.